Missing / Damaged Items

Delivery

PLEASE NOTE THAT THE REST OF UK INCLUDES

• ALL SCOTTISH ISLANDS
• SHETLAND ISLES
• OUTER HEBRIDIES
• GUERNSEY
• JERSEY
• ISLE OF WIGHT
• ISLE OF MAN
• ISLE OF SCILLY
• NORTHERN IRELAND

Please note we can ship helium cylinders to REST OF UK, only on a 2 working day shipping option.

Europe Zone 1 - Austria, Belguim, Denmark, France, Germany, Republic of Ireland, Luxembourg and Netherlands

Europe Zone 2 - Czech Republic, Estonia, Finland, Hungary, Italy, Poland, Portugal, Sweden and Slovenia, Slovakia and Spain

Europe Zone 3 - Bosnia, Bulgaria, Crotia, Greece, Iceland, Latvia, Lithuania, Montenegro, Norway, Romania and Serbia

Turkey, Tunisia, Monaco and Switzerland Orders:
Please email us your Shopping cart, enabling us to quote Shipping Cost via DHL

Please note for Standard Delivery options to Scotland, Shetland Isles, Outer Hebridies, Isle of Man, Jersey, Guernsey, Isle of Wight, Northen Ireland, Europe and United States of America as well as any BFPO orders we cannot guarantee delivery times. If you are ordering with this delivery option from one of these locations we recommend you order well in advance. We cannot guarantee royal mails recommended times and cannot take responsability if orders take longer than the 5 working days stated to arrive. Furthermore restrictions may apply to goods being shipped to Northern Ireland and Mainland Europe. Typically these items include Disposable Helium Cylinders, Pinatas and Banquet Rolls but are not exclusive to these products.

Returns

All goods purchased from Partyexplosion may be returned for a refund within 7 working days from receipt of delivery[*].
Before sending the parcel back to us, please contact us via e-mail at admin@Partyexplosion.co.uk or call us on 0870 1414 130. You will be asked  the reason for the return ,plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available. You will need to include ORDER Number with your parcel back to us as failure to do so may result in delay of any refund. May we please ask you to additionally note:

1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. Please note that we CANNOT accept returns of disposable helium gas cylinders, hire helium gas cylinders, Balloon Weights, Ring Cushions, cake tops, cake knives, cake stands, cake icing and almonds or any edible items. All original packaging should accompany any returned item. We cannot accept returns for  refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.

We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

2. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

3. We regret that outbound shipping, packing and insurance cannot be refunded.

4. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale's.

5. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.

6. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, at your cost, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

7. We are sorry but due to false promises in the past, we are unable to replace an item until the original is returned to Partyexplosion. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

8. Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescale's. can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis:

• Should an item not be required and is returned and received by us between 7 working days and 30 calendar days, we will be happy to accept the item(s) back with refund of goods to the value of 60% of the purchase price (excluding shipping)
• Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for  additional shipping costs.

[*] "7 working days from receipt of delivery" shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.

9. We do not give refunds on goods placed on special orders or at special prices for a customer.

Telephone Orders

Missing Items from your order